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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: custom, reporting, symposium, timestamp |
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 12-18-2006, 10:38 AM | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 0  Country:  |  Symposium custom reporting - TimeStamp I would like to confirm what the TimeStamp field on the eCallByCallStat table represents. Originally I was treating this as the START of the given record. When re-examining the data today however, I saw that I actually get more ‘realistic’ looking data if we treat it, instead, as the END of the given record. I would like to have this confirmed by someone – that the timestamp is the time that the step represented by the record was completed (as opposed to the time it was started). Last edited by stevebrill; 12-18-2006 at 10:51 AM. | ||||||||
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