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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: acd, basic, overflow |
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 12-07-2006, 04:44 AM | #1 (permalink) |
| Junior Member  |  Basic ACD overflow Hi, What parameters do I have to set on an ACD queue to allow a call to be presented to an other idle agent when it's unanswered on the first one, since the agent is gone and not disconnected ? Now, calls are ringing endlessly on the first phone they're presented to, even with idle agent nearby. I mean with Basic ACD, not Symposium. Thanks. Dave |
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| 12-07-2006, 05:02 AM | #2 (permalink) |
| Senior Member  | Change the Setting RTQT (Return to Queue Timer) to a value in the ACD Configuration, to a value between 0 and 50. This is in ringing cycles. And set the RTQO to MSB (Make Set Busy) or NRD (Not Ready). If the phoned RTQT's from a phone, it's status will change to the RTQO option and the call will be returned to the Queue. |
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It was the last french user guide I had. 
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