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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 11-01-2006, 01:57 PM   #1 (permalink)
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Screen Pop application
So were going with a screen pop environment some time first quarter 2007.
We are running on Symposium 4.0 now but jumping to 6.0, not sure when though. My question: Will we have to modify all the scripts we are currently running in Symposium when we goto the screen pop's?
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Old 11-01-2006, 10:14 PM   #2 (permalink)
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Are you install CCT server for the screenpops?
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Old 11-02-2006, 08:21 AM   #3 (permalink)
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I'm guessing we will have to in order to make this work, yes? I know we need to get a "tool-kit" for something. This is really new to me.
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Old 11-02-2006, 09:24 AM   #4 (permalink)
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I currently use ct connect for my screenpops. I did not have to change my scripts to implement.
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Old 11-02-2006, 10:26 AM   #5 (permalink)
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We use an application developed in-house for screen pops. It works independent of the scripting since it relies on Symposium only for link functions. In our case, all IVR and screen pop stuff is external so essentially the audio for calls is routed by Symposium (controlled by scripting) and everything else is fed from the link data stream (not affected by scripting).
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Old 11-03-2006, 03:59 PM   #6 (permalink)
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Quote:
Originally Posted by Spanton
I currently use ct connect for my screenpops. I did not have to change my scripts to implement.
What are you using to send the caller to the correct agent? Machine ID, Login ID, POS ID?
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