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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: genesys, symposium |
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 10-31-2006, 01:51 PM | #1 (permalink) | ||||||||
| Junior Member   Panchanka has no status.
Location: Ottawa Rep Power: 6  Gender:  Country:   | Symposium and Genesys G'Day, Is it possible for a Symposium Server to provide the SLink for Genesys call routing and also have Symposium scripts for routing calls. I would think it would be possible as long as you keep the CDN's ACD, TN and DN (and what ever else you route with) separate (no duplication between Symposium and Genesys elements) Has anyone seen any environments that run with way? What are the considerations? Does it work well? | ||||||||
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