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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 10-05-2006, 08:10 AM   #1 (permalink)
mfaisal
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SWCP unable to route mails to agents
Dear Folks ,,

i have SWCP 4.0 with SCCS 5 and CCT 5.0 ,,,,,all configuration seems ok but there is no automatic routing action ,,,,,,

please help me

BR
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Old 10-16-2006, 07:40 PM   #2 (permalink)
Panchanka
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What do you mean by automatic routing action. Is it a script? if you at are talking about phone sets automatically going to voicemail after a couple of rings, that is done on the phone programming. Let us know more details about "automatic routing action"
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