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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: historical, reports, variance |
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 09-07-2006, 12:00 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  |  Historical Reports Variance Hi everyone! I am pulling Historical Reports in Symposium for month end. I have been pulling the Agent Performance report each day and saving them. When I add up the 31 days of data from the daily reports, I will get X # of calls per agent. When I pull the Agent Performance report for the month, and ensure I have selected the date range 8/1 - 8/31, I get a much different # for the monthly calls per agent - a variance of over 20% less. Has anyone seen this before? Could it be a setting? Is it operator error? Any ideas would be most appreciated! | ||||||||
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