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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: historical, reports, symposium |
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 09-07-2006, 11:49 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Symposium Historical Reports I have been pulling month end reports from Symposium. The data is not matching (more than 20% variance) when I pull the data different ways. For example, I pull the Historical report; "Agent Performance", each day. When I add up the 31 reports for the month of August I will get X calls per agent. When I pull the same Agent Performance report for the month, and I select 8/1 - 8/31, I will get a much lower # of calls per agent. I can't understand why this would be, nor should it be different. Has anyone encountered this before? Is it a setting? Am I pulling the reports incorrectly? Any help would be most appreciated! | ||||||||
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