Fast Busy when 6 are in IVR - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

StarFury · 08-26-2006, 09:33 PM

First off, this is my first time in this fourm. Hey guys!!

OK, I just took over as the Admin. at a new site for our company, and they have a Nortel option 11c/Meridian system I have never worked on before. I'm kind of a newbee with PBX. The new site is a tech support call center and when they get 6 calls that are still in the IVR the 7 will get a busy signal. The number of calls not in the IVR doesn't matter. I'm not sure where to look?

Thanks in advance for any advice.

***Spanton*** · 08-26-2006, 10:14 PM

what is the release software is running on option 11 and what type of IVR are you working on?

StarFury · 08-30-2006, 01:30 PM

As far as I can tell I'm using Symposium 4.02.06, I think it handles the IVR. The switch is Meridian /Cse 1000

StarFury · 09-26-2006, 03:47 PM

Well the issues seems to be with Meridian Mail. The module that we have will only accept 6 in the IVR, or 6 ports. I would like to upgrade, but do you upgrade the cpu, or the DVP?? We are using

ntak14ba = cpu
ntak15ab = dvp

Trying to find out has been hard, and the vendors I have talked to have not been any help. I would like to get atleast 12-18, but can not for some reason get an answer out of nortel or our local vendor on the above questions.

Thanks.

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