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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: change, date, intreval, time |
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 07-17-2006, 09:11 AM | #1 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | Change intreval to date time I have a request to change the time on the Interval to Date reports. It seems to be set to re-set itself at 08:00 and we would like it to do this at 00:00 instead. Anyone ever do this?  __________________ Fellas', I need more Cow Bell! | ||||||||
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| 07-20-2006, 02:43 PM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | In Symposium client, under REPORTS & DISPLAYS / STATISTICS CONFIGURATION you shoudl see a line item for REAL-TIME STATISTICS. DOucle click on this to open it up. One of the options you should have available is "One of the Intervals starts at" and a time will be listed. You also may need to verify that your "Data Collection Interval" is set to 24 hours if that is your intention. This should be where this is changed, but I could not tell you what effect it has if you change it during business hours. | ||||||||
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| 07-20-2006, 03:13 PM | #3 (permalink) | |||||||||
| Moderator
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 | Quote:
Thanks for the info. JID __________________ Fellas', I need more Cow Bell! | |||||||||
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