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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old July 10th, 2006   #1 (permalink)
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Exclamation Collecting digits in a script

I have some scripts that I collect a certain digit and depending on the digit I play a certain variable. Ok, what if the person does not enter anything?

I have tried this line:
IF hold_choice_cv <> 1,2,3,4,5,6,7,8,9,0 THEN
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT Invalid_Selection_vs
END VOICE SESSION

but I need to use some of the digits listed above.

Thoughts...
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Old July 11th, 2006   #2 (permalink)
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If they don't enter anything the call will simply move to the next line in your script.
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Old July 11th, 2006   #3 (permalink)
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You could always set a default for the script. So, if nothing matched it would go to that skillset.


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Old July 12th, 2006   #4 (permalink)
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Originally Posted by Rachelle
You could always set a default for the script. So, if nothing matched it would go to that skillset.


rlc
Thanks Rachelle. I have put that in place and this is working the way I need it.
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