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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: tod, working |
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 06-20-2006, 06:26 AM | #1 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  Gender:  Country:     |  TOD not working? I need help! I came in at 04:50 today to test some DS3 things, de-acquire re-acquire some TN's and I looked and saw a call in a queue that says... "If TOD = 00:00..08:00 Queue to blah, blah, flipping blah..." I had agents ready to take calls, they were idle, in the blah, blah, flipping blah queue. Should all the TOD, time of day, be setup in the Master Script? __________________ We need change in this country... | ||||||||
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| 06-21-2006, 08:46 AM | #2 (permalink) | ||||||||
| Junior Member   rwhite has no status.
Rep Power: 6 | Depending on how many TOD things you test for, I think it would be easier to keep track of it all in the master. Do you use global variables? That allows TOD changes to be made 'on the fly' if you are concerned about reactivating the master during working hours. | ||||||||
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