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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old June 7th, 2006   #1 (permalink)
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Unhappy Problems to run reports in Symposium

Hi Everybody, my problem is I can´t run reports in a Symposium client, I can see any type of report in the server but not in the client machine, when i try to run a report generate an error, I´m not sure if this was caused due a change of user in the machine because right now the supervisor isn´t the same person and the IT Administrators changed the user ID to the current user.
In Symposium server I can see all the users, here I can see the current user is a senior supervisor and the name is right, but in the Desktop option I see the user of the old supervisor, may be this the problem?
If this is the problem can I delete the current user and add it again without problem?
Thanks,any sugestion is well received
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Old June 24th, 2006   #2 (permalink)
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Have you checked what PEPs you have installed (or that they are installed correctly)? I had a similar problem with a client patch for SCCS 5.
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