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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old May 24th, 2006   #1 (permalink)
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Talking SWC scheduled reports

Does anyone have issues with Symposium WEb Client 4.5 scheduled reports? Mine seem to just stop working every now and then without any network changes, printer changes, etc.
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Old September 25th, 2006   #2 (permalink)
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Reports stop printing

Yes. I have this happening too.
Right now my DAILY reports have stopped printing as of last Wednesday.
Weekly reports are still printing, but I've had to manually run the daily's.
Rebooted this weekend, and the same problem still exists....
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Old November 6th, 2006   #3 (permalink)
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Scheduled Reports

Hello,
Im facing the same issue, there is a workouround for this

1) Open Task Manager and 'End' the RptAdmin.exe process.
2) On the SWC server, goto \Program Files\Nortel
Networks\WClient\Apps\Reporting\Historical\dll and double -click on
schestart.exe.
=> this will correctly start the report scheduler process.
3) Recheck if it is possible to schedule a report to the folder location.


Im still not sure if this is a problem with Scheduled Tasks with Microsoft or SWC. Meanwhile that would help if i have more information will post it.
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