John_In_Dakota

Could you have a recording that plays anytime the "expected wait time" is less than 30 seconds? Are you using Symposium?

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We need change in this country...

fonchick

I don't know of a way to do that -- We have struggled with EWT here as well. Currently, if the Oldest call in the queue is greater than 60 seconds, then we will play the wait time to the caller. Rather than playing the EWT that SCCS calculates, we base our EWT messages off the oldest call in the queues current wait time...Then, we have 5 minute intervals that we use to play the wait time so that it is more broad -- Your expected wait time is less than 5 minutes...Your expected wait time is less than 10 minutes, etc.

jamaistrix

John,

Yes we are using Symposium, and I'm presently using a recording for less then 30 seconds. The problem that we have is the evening or at night when there is fewer calls, the greeting will say 30 seconds but the caller might wait 5 minutes since ther was no call waiting before him for the last 10 minutes and then the "EWT" calculation returns a value of less than one minute .

jamaistrix

Fonchick,

Thanks for sharing but then what do give out as a recording when there is presently no other calls wainting at the skillset except that call.

Thanks