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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old January 16th, 2006   #1 (permalink)
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Anyone can share problems involving SECC 4.2 which to be integrated to an M1 X11 Rls25.15 in terms of performance?

The reason for asking is I am reluctant in upgrading my M1 just to have SECC 4.2 since Rls25.15 still supported, as I read.

Help, please...
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Old January 16th, 2006   #2 (permalink)
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I looked after just such a config for a couple of years. No problems. System had 50 Agents taking up to about 5000 calls a day.
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Old January 16th, 2006   #3 (permalink)
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pdulfo, does your either PABX or SECC has installed patches?

was it installed and performed smoothly or tamed before by any patches during such stages?
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Old January 17th, 2006   #4 (permalink)
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Call Pilot 150
1st Rule.

Always ensure all curremt patches are installed before you start. Both on the PBX and SECC (or any application for that matter). Else you could behaving issues that are already fixed.
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