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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: license, manager, script |
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 November 30th, 2005 | #1 (permalink) | ||||||||
| Junior Member   Panchanka has no status.
Location: Ottawa Rep Power: 7  Gender:  Country:   | G' Day Folks, Running Symposium 5 and I am unable to view any of the scripts through webclient. I beleive I require a licence to be able to view scripts throught the webclient, which I do not have. Do I also need a licenece to view the scripts through the thick client installed on my laptop. When I try to open it, the window hangs and eventually gives me the (Not Responding). Is this is licencing issue? | ||||||||
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| November 30th, 2005 | #2 (permalink) | ||||||||
| Junior Member  pdulfo has no status.
Location: London(ish) Rep Power: 5 Gender: Country:  | No extra licence required for the thick client. On web client, did you remember to install Terminal Services in Application mode, if so is that licenced or did you use the free 30 day licence that it comes with. | ||||||||
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| November 30th, 2005 | #3 (permalink) | ||||||||
| Admin   Chas2002 is scared by papa-bear\'s "not work safe"
Location: Gulf Coast Rep Power: 5  Country:  | Symposium 5.0 Server Side and both WebClient/ThickClient have to have the same port policies in your LAN switches. Basically the port policy has to be wide open and allow multi-broadcasting. If your IS Department has a lot of 'security' on their ports - then it will actually block Symposium Cleints files. Webclient has to be setup properly for each PC. 1. You have to be logged in to the PC with Admin Rights*, 2. In your IE ->Tools ->Options -> Advanced tab, you have to turn off "Reuse Windows for Shortcuts". 3. In your IE ->Tools -> Security -> Trusted Sites, You will need to add your SCCS IP to Trusted Sites 4. And finally - you have to login to SCCS WebClient with a an account that allows you full rights to all accounts. * - Note: If your office uses 'Profiles', then you have to give the users 'Profile' admin rights. Chas2002 | ||||||||
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| November 30th, 2005 | #4 (permalink) | ||||||||
| Junior Member Panchanka has no status.
Location: Ottawa Rep Power: 7 Gender: Country: | Both the web client and thick client work through my lan, but I have no licence for scripting as I did not know I needed one for the thick client. Is it one licience for both clients or do I need 2 licences? | ||||||||
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