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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: logging, msbnrd |
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 11-15-2005, 07:22 PM | #1 (permalink) | ||||||||
| Guest
| BCM Tech needed in Atlanta I am having sporadic problems when my agents log into symposium. When they log in it makes them nrd. The phone is then locked and the only way to get out of it is to reboot the phone. We have put on all the latest patches on the symposium and the Meridian but still having the issue. Any thoughts?? Thanks!! | ||||||||
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| 11-15-2005, 10:00 PM | #2 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | Have you tried to have them login and then hit the NRDY key so they are logged in and ready to take calls? I think by default when they enter their agent ID then the # key they go into NRDY. | ||||||||
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| 11-16-2005, 07:17 AM | #3 (permalink) |
| Junior Member  | WTF is this gal brain dead? The phoneset goes in NRD after log in Symposium, by default. Do you have an ADS bloc (LD 23) ? If wo, what if you try to log in a phoneset not acquited in Symposium, same problem ? Does desacquiring a "frozen" logged phone let it back to normal ? |
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