imported_jadomini

Have I said that I don't like ACDs

I have never setup an ACD before and I thought I was doing so good but I hit a snag. I have tried to research this but I think I just need an idiots guide to ACDs.

I have an Option 61c running Suc 3.0 with ACD package C ( I think)
I have an 800# pointed to an ACDN with 2 agents answering. When no agents are logged in the calls go to vmail for the ACDN but if an agent is logged in and busy or not ready it just rings. I just need it to go to the VMail box.

I know others have asked this, I have read the posts but like I said I think I need an idiots guide.

Here is the print, so far, from LD23

TYPE ACD
CUST 0
ACDN 7248
MWC NO
DSAC NO
MAXP 10
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 6900
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 3
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30

Any Help would be great
Thanks in Advance

Jason