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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 09-08-2005, 08:34 AM   #1 (permalink)
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What happens to the call that is counted as a "short call"?

Does it get re-queued?
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Old 09-09-2005, 07:12 AM   #2 (permalink)
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No, they are disconnect but you can't say from what side.
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