SWC and Scheduled reports - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

pdulfo · August 11th, 2005

I am having problems with a site trying to schedule reports usnig the webclient. When they save the scheduled report and then go to activate it, SWC responds that the report is already active. When you then go and check the status of the report, the report is displayed as inactive and will not allow you to activate it.

Runing swc 4.5 SU05

PD-S

Fast4Dr · August 11th, 2005

Quote:

Originally Posted by pdulfo

I am having problems with a site trying to schedule reports usnig the webclient. When they save the scheduled report and then go to activate it, SWC responds that the report is already active. When you then go and check the status of the report, the report is displayed as inactive and will not allow you to activate it.

Runing swc 4.5 SU05

PD-S

I am having the same issue using SWC 4.5 SU06

ptec123 · August 11th, 2005

There is SU 6.01 that works with SU 6.

pdulfo · August 12th, 2005

Do you know of this will fix the scheduled reports problem ?

Fast4Dr · August 12th, 2005

Quote:

Originally Posted by ptec123

There is SU 6.01 that works with SU 6.

I installed SU6.01 when I installed SU06. Still have the same issue

Fast4Dr · August 25th, 2005

pdulfo -

Any luck in getting this resolved?

KristiK · August 31st, 2005

I'm not sure if this is the cause, but I am aware that if the IceAdmin account password is changed, it may affect the ability to activate or deactivate any scheduled reports. A user can still save new scheduled reports but none of the scheduled reports can be activated or deactivated.

According to Nortel, a subsequent change in the IceAdmin account password will not recover from the error condition, and you will be required to Contact Nortel for a special patch; however, this happened to us and our "data guy" was able to recover without the patch.

August 31st, 2005

Thanks Kristik.

I will confirm if users have change the password.

PD-S

Fast4Dr · September 1st, 2005

Quote:

Originally Posted by KristiK

I'm not sure if this is the cause, but I am aware that if the IceAdmin account password is changed, it may affect the ability to activate or deactivate any scheduled reports. A user can still save new scheduled reports but none of the scheduled reports can be activated or deactivated.

According to Nortel, a subsequent change in the IceAdmin account password will not recover from the error condition, and you will be required to Contact Nortel for a special patch; however, this happened to us and our "data guy" was able to recover without the patch.

The IceAdmin password was changed but since then we have done a fresh install of the OS and web client and still have the issue

Fast4Dr · September 27th, 2005

Quote:

Originally Posted by KristiK

I'm not sure if this is the cause, but I am aware that if the IceAdmin account password is changed, it may affect the ability to activate or deactivate any scheduled reports. A user can still save new scheduled reports but none of the scheduled reports can be activated or deactivated.

According to Nortel, a subsequent change in the IceAdmin account password will not recover from the error condition, and you will be required to Contact Nortel for a special patch; however, this happened to us and our "data guy" was able to recover without the patch.

Do you happen to know what your data guy did?

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