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| Tags: account, codes |
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 08-01-2005, 09:33 AM | #1 (permalink) |
| Junior Member  | I set up account codes in SECS this weekend, and programmed the acnt key on my agents phone. The key seems to work correctly, but my issue is reporting. When I pull an interval report on account codes, it shows the code number, but all codes fall under the system default 0. Is there something I am missing? I have instructed the agents to press the activity key, the code, then the activity key again. Thanks for the help |
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| 08-01-2005, 10:05 AM | #2 (permalink) |
| Junior Member | Account Codes While reading I keep seeing NRAC. Do I need this turned on? here is what I am trying to accomplish. Call comes into q, customer asks for balance: agent logs balance inquiry activity code. So on and so on. I am not interested in Not Ready codes per say... |
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