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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: ani, secc |
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 07-18-2005, 07:53 AM | #1 (permalink) | ||||||||
| Junior Member   pbxn has no status.
Location: hillbilly heaven Rep Power: 6  Country:   | SMDR - No of Rings Somewhat confused on this one.  I had prior to conversion to SECC SDN/CDN in CP and the switch for a closed greeting. So I know all of the routing worked fine. Once converted over to SECC using same cdn info. etc., (SECC has TOD)when call comes in after TOD hours, it now routes to the general CP login prompt (MB?) In SECC I have it set to go to CP, but it is like SECC is not passing the digits. Anything weird i need to know about here. | ||||||||
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| 07-20-2005, 08:43 AM | #2 (permalink) | ||||||||
| Junior Member pbxn has no status.
Location: hillbilly heaven Rep Power: 6 Country: | Still has me scratching my head, especially since it is a Nortel to Nortel product. Originally what I had in SECC was to route calls after hours to my Call Pilot dn 2xxx. Prior to SECC it worked ok, but for some reason when it got to CP it was like the digits were stripped. So the work around was to create a acd queue, that ncfw to vm. Then changed the route to in SECC to the acd queue. | ||||||||
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