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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: automated, help, printing, report |
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 04-19-2005, 08:23 AM | #1 (permalink) | ||||||||
| Guest
| Okay, what is the deal with these Symposium reports? On SCCS 4.0 we have reports scheduled to start printing around 6:30 am from our client machines. There are several things that I saw that I thought were the problem. 1st some of the scheduled reports are set to print at the same time. I found that strange but at one point in time the reports were printing out as scheduled. The second thing I noticed is that there was an error on the server that stated "D:\nortel\bin\nbschsrv.exe terminated unexpectedly. Application error". I'm not sure if this file is a linked report file. Could someone help or lead me in the right direction on some other things that I could check to see why these reports are not printing automatically. Thanks | ||||||||
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| 05-28-2005, 10:42 PM | #2 (permalink) | ||||||||
| Guest
| Hi, I Hope you have resolved the problem by now. In case you have not, this is my experience with printing out scheduled reports - Firstly, the file that you have mentioned -D:\nortel\bin\nbschsrv.exe, is not a linked report file. This is a file that runs as a service where the Symposium client is installed. A linked report file will have an '.rpt' extention. Secondly, to troubleshoot what is wrong with the printing of the reports you might want to do the following - 1. Firstly see that the Symposium Report Listener is open/working and is not closed. 2. Look into the properties of the Historical Reports that are scheduled for printing. This will show you the path of the template report file - ".rpt" file for this report. Make sure the file exists. Also make sure that the Database name mentioned is correct like for eg., dAgentStatPerfromance. 3. Make sure that you have write access to the path where you are exporting/printing the file. Hope the above information is useful to you. If you have solved the problem already, do let me know if you did something different. Maybe there is something else that i might not know. Rgds Anucool | ||||||||
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