Chas2002

You'd have to write a script that does what you need..

Example:

.....first script........

QUEUE TO SKILSET Main_Skillset WITH CALL PRIORITY 2

If QUEUED CALL COUNT Main_Skillset > 1 THEN
ROUTE CALL 4111
End If

.....

4111 would be a phone or ringer in the area that no one answers (just a audible and visual indication)

Set the RCO for the 4111 set to 1 ring and the FDN to a new CDN

That new CDN brings the call back to a script that increases the Priority to 1 (so the caller doesn't lose it's place in queue.)

....Second Script.....

QUEUE TO SKILSET Main_Skillset WITH CALL PRIORITY 1

Something like that would work..

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You could also use IF POSITION IN QUEUE, IDLE AGENT COUNT, etc as the triggers.

You could also have the 4111 on a Digital set with a rollup lines and add qualifiers to the IF Then Statement and break out the CW's.

Example: Digital Set with 5111, 4111, 3111, 2111, 1111

If QUEUED CALL COUNT Main_Skillset > 5 THEN
ROUTE CALL 5111
End If

If QUEUED CALL COUNT Main_Skillset > 4 THEN
ROUTE CALL 4111
End If

If QUEUED CALL COUNT Main_Skillset > 3 THEN
ROUTE CALL 3111
End If

If QUEUED CALL COUNT Main_Skillset > 2 THEN
ROUTE CALL 2111
End If

If QUEUED CALL COUNT Main_Skillset > 1 THEN
ROUTE CALL 1111
End If

The numbers could be Strobe Lights with the ringer turned off. (Do a search for Wheellock Strobe Alerter.)

Chas2002