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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: calls, overflow, sccs |
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 04-10-2005, 06:49 PM | #2 (permalink) | ||||||||
| Admin   Chas2002 is scared by papa-bear\'s "not work safe"
Location: Gulf Coast Rep Power: 5   Country:  | overflow calls on sccs 5 Yos - Not sure about 5.0 but it should be in the Application Call Treatment and it's just a percentage forumula. I.e. Calls Given Force Overflow/Calls Offered * 100.. That report also shows Routes/Rans, etc. Chas2002 | ||||||||
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