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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: acd, callpilot, overflow, timed |
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| 1 2216, 1 PC w/ Siebel, 2 ACD Agents on dif shifts (Genesys) Hey all, got a lot of good answers here, thanks. Got some programming I'm trying to do. Thanks to info I got here I have successfully overflowed an ACD Q to a CDN, or Phantom. But I've only been able to do this based on OVTH, I would like to do this via TOFT. I've heard here that it's possible but I can't get it to work. Here's what I got. TYPE ACD CUST 0 ACDN 5012 MWC NO DSAC NO MAXP 2 <-- this is only low because this is a text Q SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA YES FRRT SRRT NRRT FROA NO NCFW <-- no NCFW wanted because of testing purposes FNCF NO FORC NO RTQT 4 RTQO NRD SPCP YES OBTN NO RAO NO CWTH 1 NCWL NO BYTH 0 OVTH 0 <-- Overflowed because of this, can be higher and would be ok TOFT 10 <-- Want to overflow based on this if OVTH was higher HPQ NO OCN NO OVDN IFDN 5017 BUSY BSY BSY SRC BSY <-- Someone said set this SRC SRC SRC SRC AENI YES But I get a SCH when I do that, doesn't OVBU LNK LNK LNK LNK Look like that's really valid EMRT MURT RTPC NO STIO TSFT 20 HOML NO RDNA NO NRAC NO DAL NO RPRT NO RAGT 4 DURT 30 RSND 4 FCTH 20 CRQS 100 IVR NO OBSC NO OBPT 5 CWNT NONE Any takers? I appreciate the help. Trying to make those customers happy again. | ||||||||
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