ACD Reporting help - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

ash1057 · 03-09-2005, 06:59 PM

I am running basic ACD-C and I have a PC collecting the reports via procomm. I need to know what the information in ROPT 1 2 3 4 means in those reports.

Thanks,

Joe

KristiK · 03-23-2005, 12:38 PM

The information you need to interpret these reports can be found in M1 Automatic Call Distribution Reference Guide, section on Management Reporting (Document 553-2671-110), or more recently with Succesion, the book is called Automatic Call Distribution Description (Document 553-3001-351), section on ACD Management Reporting.

03-23-2005, 12:57 PM

Thanks KristiK!

Would you know where I can find either a book form of that of a pdf of it?

ash1057 · 03-23-2005, 12:59 PM

Quote:

Originally Posted by Anonymous

Thanks KristiK!

Would you know where I can find either a book form of that of a pdf of it?

sorry forgot to login...

jack · 03-23-2005, 02:16 PM

www.nortenetworks.com

You will need to register if you have not already

03-23-2005, 02:22 PM

Thanks Jack

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