MWI and/or HFA on M2216 SCCS phones - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Jimbobebob · 03-02-2005, 08:48 PM

Am I missing something? I can't seem to get Handsfree or Message Waiting indicators working on my Symposium M2216 phones. I try to put in HFA class of service...it says 'no way'. It lets me put MWA and MWK class of service/key on phones, but they do not light when there's a message in the mailbox.

SCCS is 4.2 PBX is 25.30

Jimbobebob · 03-11-2005, 07:51 AM

Well, I got the MWA working...I had created new phones for the M2216 phones for agents, and when I cut them over, the old M2616 phones were still in programming, so that's where the MWA indicator was being sent. Deleted the old sets, and now MWA works on the M2216 phones.

Still don't have resolution on getting Handsfree working on a M2216. The system came to us used, and we re-installed it. The M2216 phones were labeled with Handsfree/Mute buttons previously, so I would have to think it is possible, but every time I try to give them HFA class of service, I get a SCH code that indicates that feature's not available.

...anyone...??

jack · 03-11-2005, 10:05 AM

What SCH message are you getting?

Can you post a tnb?

ptec123 · 03-11-2005, 10:34 PM

Just because the button is there does not mean you can program HFA. The phones could be labeled wrong.
If I remember correctly the only phones you can program HFA are the 2616 and the 3900 phones.

mjamm1 · 04-08-2005, 12:56 AM

Is key 15 vacant?

04-09-2005, 12:26 AM

No, I programmed ASP on Key 15, since it wasn't being used as Handsfree... I figured I'd get some use out of it, since all the other keys were in use.

**Chas2002** · 04-09-2005, 01:35 AM

Jim - I'll do some checking, but I don't think the M2216 model is handsfree. Why would an agent with a headset in a call center want to talk handsfree (even if they could? Considering all the amibient noise).

Plus I don't recall that the M2216 has a mic - so conversation would be impossible.

Chas2002

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Two phones with same DNs - ring on one only	twscrb	Meridian Systems	2	10-29-2003 02:06 PM
Need help with prog. a CICS W/2 Door phones & a 7406	Boston_Biker	BCM and Norstar	3	10-16-2003 04:14 PM
CLIP on analogue phones with Meridian 11	tetenyi	Meridian Systems	3	06-30-2003 03:46 PM
SCCS Inter Digit Timer (Collect Digits)	cblanch	Meridian Systems	3	06-18-2003 08:48 AM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)