Enabling Agent to Agent Calling - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

skeys807 · 03-01-2005, 06:02 PM

I would like to hear what solutions others may have put in place to allow one ACD agent to transfer a caller to a specific ACD agent. The only thing my vendor suggested was to create CDN's for every single agent. This is not an acceptable solution. I would appreciate any help I can get with this.

PP · 03-01-2005, 08:42 PM

PUT A KEY WITH EXT FLAGGED SCR, WE DO IT ALL THE TIME

Rachelle · 03-03-2005, 02:44 PM

By sending a call to another set's SCR this removes the call from the ACD environment and call statistics will be skewed. The way PP suggests would be a transfer of the ACD call to the specific DN of another set. This would not be a call from IN-CALLS key to IN-CALLS key.

rlc

skeys807 · 03-03-2005, 03:09 PM

I want to keep ACD statistics. One option I have seen in the past (on a different system) was to create a "transfer" script where the agent called the extension associated with the transfer script, was prompted to enter the agent ID and the system would look to see if they were logged in and available, if not, it would play a message saying they were not available. I just don't know how to make this work in the Symposium.

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