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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: export, reports |
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 February 21st, 2005 | #2 (permalink) | ||||||||
| Junior Member 
Location: Midwest Rep Power: 6  Gender:  Country:  | YES.. You need to refer to the Symposium Call Center Server Historical Reporting & Data Dictionary. You should be able to access the documentation from the installed client by clicking Help / Reference Guides / Historical Reporting & Data Dictionary, from the SMI window. This document includes detailed descriptions of the various database views that are used in reports. | ||||||||
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