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| Tags: acd, answering, calls, handset, lifter |
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 02-07-2005, 01:58 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | This seems simple, but I can't figure out how to change a set so that ACD calls can be answered simply by lifting the handset off the cradle (no need to press the in-calls key). Call forcing is not an option because we want agents to be able to choose whether or not they take a call. You may have guessed that this is to accomodate cordless headsets with a handset lifter. Can anyone help? | ||||||||
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| 02-07-2005, 02:13 PM | #2 (permalink) | ||||||||
| Junior Member    Pirates_Ghost has no status.
Location: The other side of the Lake from work Rep Power: 12  | BCM 3.6/Succesion 2.0 compatibility? Not sure if it will/can work on an ACD phone, but try IRA class of service.... __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away!  | ||||||||
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