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| Tags: acd, answering, calls, handset, lifter |
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 February 7th, 2005 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | This seems simple, but I can't figure out how to change a set so that ACD calls can be answered simply by lifting the handset off the cradle (no need to press the in-calls key). Call forcing is not an option because we want agents to be able to choose whether or not they take a call. You may have guessed that this is to accomodate cordless headsets with a handset lifter. Can anyone help? | ||||||||
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| February 7th, 2005 | #2 (permalink) | ||||||||
| Super Moderator    Pirates_Ghost has no status.
Location: Small Town USA Rep Power: 13 Gender:  Country:  | BCM 3.6/Succesion 2.0 compatibility? Not sure if it will/can work on an ACD phone, but try IRA class of service.... __________________ Two wrongs don't make a Right, but THREE Lefts do!  | ||||||||
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