Cannot "out" default ACD group... - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

mingdyke · 01-10-2005, 11:53 PM

For a new installation opt 11c, there was pre configured programming of meridian mail at slot 10 and ACD group and agents. I have manage to "out" the other ACD group and DN 7000. There are still two ACD group which are 7700 and 7500 that could not be "out". When i tried to out 7700 and 7500 acd group, there is an error stating there is acd agent active within the specified acd group. Then i print the DNB of 7700 and 7500 and found out there was no ACD agent under the ACD 7700 and 7500.

I hope that someone could help me sort this problem.
Thanx

diversion · 01-12-2005, 05:31 AM

Are you sure there is no CDN attached to these ACD ?

01-12-2005, 08:11 PM

Under LD 23, the ACDN are 7700 and 7750. These are the ones that I have problems of not able to "out" it.

01-13-2005, 07:15 PM

I went and check on the system again for CDN. There is no CDN programmed.

pbxn · 01-15-2005, 09:57 PM

What you may have to do is do a TN dump on your switch to see if a phone or a queue has the queues in question FDN'd or NCFW to.
Also you may want to change your MAXP to 0 if you can and then try to out it.

01-18-2005, 04:41 AM

i could not change the MAXP to 0. i have check all the extension for fdn and ncfw.. there was no extn pointing to acd queue 7700 and 7750.

Icy · 01-18-2005, 09:33 AM

Could it be that they are in a group hunt? GHT.

01-19-2005, 07:08 AM

What release software?

Steamer

01-26-2005, 08:42 AM

I have check the system and could not find any group hunt or GHT programme.

The software release is 24.24

**Chas2002** · 01-26-2005, 09:31 AM

Dial the extension and do a trace in ld 80 and post the results.

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