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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 01-21-2005, 12:05 PM   #11 (permalink)
yatzhir
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Problem with Symposium Call Center

Hi,

I have the same problem, but every 45 mins

SCCS 4.02.06
Meridian OPC11 C Rls 25.40b

Any idea ?
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Old 01-23-2005, 02:22 AM   #12 (permalink)
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I dont Know why ur not tring to put the patch in the core????

Please put the following patch from the nortel site and load in the meridian
it will ok. I had the same problem.
P19320_4 If u have any problem contact me
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Old 01-31-2005, 12:08 PM   #13 (permalink)
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Ja,

Patch P19320_4 is for Rls 25.40b ?

This is the list of paths installed:

MAIN CAB
VERSION 2111
RELEASE 25
ISSUE 40 B +

IN-SERVICE PATCHES : 42
PAT# PRS PATCH REF # NAME DATE FILENAME
00 DEPLIST ISSA:1OF6 CORE 19/01/05 p16000aa.11c
01 DEPLIST ISSA:2OF6 CORE 19/01/05 p16000ab.11c
02 DEPLIST ISSA:3OF6 CORE 19/01/05 p16000ca.11c
03 DEPLIST ISSA:4OF6 CORE 19/01/05 p16000da.11c
04 DEPLIST ISSA:5OF6 CORE 19/01/05 p16000ea.11c
05 DEPLIST ISSA:6OF6 CORE 19/01/05 p16000fa.11c
06 DEPLIST ISSA:1OF3 SCCS 19/01/05 p16001aa.11c
07 DEPLIST ISSA:2OF3 SCCS 19/01/05 p16001ba.11c
08 DEPLIST ISSA:3OF3 SCCS 19/01/05 p16001ca.11c
09 DEPLIST ISSA:1OF2 CALLPILOT 19/01/05 p16002aa.11c
10 DEPLIST ISSA:2OF2 CALLPILOT 19/01/05 p16002ba.11c
11 DEPLIST ISSA:1OF2 TERMINALS 19/01/05 p16003aa.11c
12 DEPLIST ISSA:2OF2 TERMINALS 19/01/05 p16003ba.11c
13 DEPLIST ISSA:1OF2 IP 19/01/05 p16004aa.11c
14 DEPLIST ISSA:2OF2 IP 19/01/05 p16004ba.11c
15 DEPLIST ISSA:1OF3 INTL 19/01/05 p16005aa.11c
16 DEPLIST ISSA:2OF3 INTL 19/01/05 p16005ba.11c
17 DEPLIST ISSA:3OF3 INTL 19/01/05 p16005ca.11c
18 DEPLIST ISSA:1OF2 EURO 19/01/05 p16006aa.11c
19 DEPLIST ISSA:2OF2 EURO 19/01/05 p16006ba.11c
20 DEPLIST ISSA:1OF6 FEATURES 19/01/05 p16007aa.11c
21 DEPLIST ISSA:2OF6 FEATURES 19/01/05 p16007ba.11c
22 DEPLIST ISSA:3OF6 FEATURES 19/01/05 p16007ca.11c
23 DEPLIST ISSA:4OF6 FEATURES 19/01/05 p16007da.11c
24 DEPLIST ISSA:5OF6 FEATURES 19/01/05 p16007ea.11c
25 DEPLIST ISSA:6OF6 FEATURES 19/01/05 p16007fa.11c
26 DEPLIST ISSA:1OF1 CALLPILOT/SCCS 19/01/05 p16008aa.11c
27 q351883 mplr16280a CORE 19/01/05 P16280A3.11C
28 q351883 mplr16280b CORE 19/01/05 P16280B3.11C
29 q351883 mplr16280c CORE 19/01/05 P16280C3.11C
30 MP15566 ISS1:1OF1 CORE 19/01/05 p11061_1.11c
31 MP16609 ISS1:1OF1 Core 19/01/05 P16070_1.11C
32 MP14613 ISS1:1OF1 DECT 19/01/05 P15720_1.11C
33 Q460828 ISS1:1OF1 EuroISDN 19/01/05 P16526_1.11C
34 MP16071 ISS1:1of1 qsig 19/01/05 P16744_1.11C
35 Q005680 1OF1 ISDN 19/01/05 P16960_1.11C
36 Q007980 ISS1:1OF1 GF 19/01/05 P18163_1.11C
37 MP09988 ISS1:1OF1 CORE 19/01/05 P14186_1.11C
38 Q006155 ISS1:1OF1 CCR/MLINK 19/01/05 P17159_1.11C
39 Q006174 ISS2:1OF3 ACD/NACD 19/01/05 P17193A2.11C
40 Q006174 ISS2:2OF3 ACD/NACD 19/01/05 P17193b2.11c
41 Q006174 ISS2:3OF3 ACD/NACD 19/01/05 P17193c2.11c


And the link goes down every 45 mins ......
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Old 02-05-2005, 12:25 AM   #14 (permalink)
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Startalk not disconnecting after hangup.

Give me ur mail ID I can semd more breifs.


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Old 02-05-2005, 12:26 AM   #15 (permalink)
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Give me ur mail ID I can send more breifs.


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Old 02-05-2005, 12:34 AM   #16 (permalink)
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11C X11 25.40B - Sept 04 DEPLIST Content
Key: Removed Added Loose PEP
PEPID Id PEP Issue History Comment PAK Number PAK File Name PEP Title Total
151
CallPilot
MPLR16480* 1* Removed Rls 9 Bulletin 2004004779 N/A N/A CONTINUOUS TONES FROM ATTENDANT TO CALL*
MPLR17074* 1* Removed Rls 9 Superceded By MPLR17779 N/A N/A CALL PILOT: ATTN CANNOT RELEASE CALL TO*
MPLR16944* 1* MPLR16002 p16002aA CallPilot interaction with call waiting* 1
MPLR15788 1 Added Rls 9 MPLR16002 p16002bA CallPilot: Hot dial call to ACD Queue forwarded to CDN Not Working 1
MPLR17779 1 Added Rls 9 MPLR16002 p16002bA MERGE: MPLR16528 + MPLR17074 1

CallPilot / SCCS Integration
MPLR16660* 1* Superceded by MPLR18227 N/A N/A SCCS: CallPilot 2.01 not passing call*
MPLR16351* 1* MPLR16008 p16008aA CALL PILOT: Agent login cannot be invok* 1

Core
MPLR16112* 6* Removed Rls A Superceded by MPLR17036 N/A N/A INI CODE C (INI000 0000000C) WHEN USING*
MPLR16285* 1* Removed Rls 9 MPLR16071 for Non Con-centrated Dect Sets only used in Europe N/A N/A MERGE: MPLR16070 + MPLR16071 - BERR705 f*
MPLR16346* 1* Removed Rls 9 Superceded by MPLR17879 N/A N/A BERR705 / INI RELATED TO CCR (FROM PROC*
MPLR16452* 1* Removed Rls 9 Superceded by MPLR17485 N/A N/A BERR705 / INI and possible protected mem*
MPLR16893* 3* Removed Rls A Superceded by MPLR18168 N/A N/A INI CODE C (INI000 0000000C) from GF UTI*
MPLR17006 1* Removed Rls 9 Superceded by MPLR18165 N/A N/A XTALK, Broadcast IVR, IVR TN on internal LOOP of Super LOOP. Cross talk, SuperLoop,
MPLR17025 1 Removed Rls A Superceded by MPLR18061 N/A N/A BUG7058 SWD watchdog / INI code 2000 (INI000 00002000) RELATED TO DNTREE*
MPLR17229 1 Added Rls 8 Removed Rls A Superceded by MPLR18287 N/A N/A MERGE: MPLR10413 + MPLR16286*
MPLR11148* 2* MPLR16000 p16000aA BUG681 with ACD NCFW call, followed by I* 1
MPLR12848* 1* MPLR16000 p16000aA BERR705 RELATED TO QSIG CALL (PROCEDURE* 1
MPLR13427* 1* MPLR16000 p16000aA INI CODE C (INI000 0000000C) WHEN IDLING* 1
MPLR13671* 1* MPLR16000 p16000aA INI CODE C (INI000 0000000C) from PRA_ID* 1
MPLR15841* 2* MPLR16000 p16000aA BERR705 when attempting to output AUD003* 1
MPLR15927* 2* MPLR16000 p16000aA INI code C (INI000 0000000C) FROM SICE_R* 1
MPLR15930* 1* MPLR16000 p16000aA BERR705 in task SNMP if Event Prefs chan* 1
MPLR16094* 3* MPLR16000 p16000aA BUG7058 SWD Watchdog timeout during data* 1
MPLR16095* 1* MPLR16000 p16000aA BUG7058 SWD Watchdog timeout during task* 1
MPLR16133* 1* MPLR16000 p16000aA INI CODE 1D (INI000 0000001D) from IDLET* 1
MPLR16229* 1* MPLR16000 p16000aA BERR705, INI CODE 2F (INI000 0000002F) F* 1
MPLR16327 1 Added Rls 8 MPLR16000 p16000aA BERR705, INI RELATED TO GF_UTILITY * 1
MPLR16353* 1* MPLR16000 p16000aA INI CODE F (INI000 0000000F) due to atte* 1
MPLR16354* 1* MPLR16000 p16000aA Switch freezes. Task tSL1 is suspended a* 1
MPLR16371* 1* MPLR16000 p16000bA BERR705, INI, WARMSTART FROM MAIN_AUDIT* 1
MPLR16449* 1* MPLR16000 p16000bA INI CODE 2000 (INI000 00002000) RELATED* 1
MPLR16500 1 Added Rls 8 MPLR16000 p16000bA LD15 CHG ATT_DATA ... OPT ILF/XLF cause db corruption. Thus LFFD never presented and LD43 fails to datadump corrupted database.* 1
MPLR16510* 1* MPLR16000 p16000bA ITG: BUG7058 SWD WATCHDOG TIMEOUT AND/O* 1
MPLR16561* 1* MPLR16000 p16000bA INI or unable to Data Dump (EDD005) when* 1
MPLR16591 1 Added Rls 8 MPLR16000 p16000bA When doing ISSP,the loadware version is not printed* 1
MPLR16603* 1* MPLR16000 p16000bA TAURUS TELSET: NEW/CHG/OUT/PRT/MOV/CPY O* 1
MPLR16719 3 Added Rls 8 MPLR16000 p16000bA Midnight inventory generation may cause different problems: INI, harddisk damage, CMDU disability.* 1
MPLR16854 1 MPLR16000 p16000bA BERR705 / INI WHEN ATTEMPTING TO DO A "READ_NWK" ON A PHANTOM LOOP 1
MPLR16967 1 Added Rls 8 MPLR16000 p16000cA XMI101 on Virtual loops during midnights with Inventory Generation on.* 1
MPLR17023 1 MPLR16000 p16000cA INI code 1D (INI000 0000001D) related to the Set Relocation Feature* 1
MPLR17024 1 MPLR16000 p16000cA Using Corporate directory feature on Taurus causes INI.* 1
MPLR17026 1 MPLR16000 p16000cA BERR705 & INI code 000F(INI000 00000015) from SEERCR_FWD_ALARM / EVT_SENDSL1EVENT / ....malloc(). 1
MPLR17043 1 MPLR16000 p16000cA CONTINUOUS SDL2115 MESSAGES CAUSES LOCK-UP OF ALL CALL REG LEADING TO SYS FREEZE* 1
MPLR17053 1 MPLR16000 p16000cA INI code 1D (INI000 0000001D) due to invalid Call Register processed by TCM_INPUT_MSG.* 1
MPLR17069 2 Added Rls 8 MPLR16000 p16000cA INI code 1D (INI000 0000001D) on call MARKOVERFLOW->LINK->REMOVE* 1
MPLR17078* 1* MPLR16000 p16000cA INI code 1D (INI000 0000001D) on call MA* 1
MPLR17185 1 Added Rls 8 MPLR16000 p16000cA SNMP alarm traps are NOT sent for PWR (power) alarm messages on the Meridian.* 1
MPLR17247 1 MPLR16000 p16000cA INI code 1D (INI000 0000001D) from TRUNKS/SET_RGTIMER/SET_TIMER2/LINK/REMOVE 1
MPLR17281* 1* MPLR16000 p16000cA BERR705 and INI when using STAT, LLBK, R* 1
MPLR17510 1 Added Rls 8 MPLR16000 p16000cA INI CODE 2000 (INI000 00002000) FROM LNR FEATURE 1
MPLR17265* 1* MPLR16000 p16000dA Failure of system call processing after* 1
MPLR16217 1 Added Rls 9 MPLR16000 p16000eA BERR705 FROM LOCAL PD. SEND_CRS_MSG, PROC_CSL_I_MSG* 1
MPLR16527 1 Added Rls 9 MPLR16000 p16000eA INI CODE C (INI000 0000000C) from CSAI_HANDLER:CSL_HOLD * 1
MPLR17319 2 Added Rls 9 MPLR16000 p16000eA INI code 0008 (INI000 0000000 when invoke UPGRADE command in LD 143 / LD143 / OVL 143.***ONLY APPLICABLE TO 11C / CSE ***** 1
MPLR17485 1 Added Jan 05 MPLR16000 p16000eA BERR705 and protected memory corruption during set relocation. Supercedes mplr16452.* 1
MPLR17544 2 Added Rls 9 MPLR16000 p16000eA MERGE: MPLR16064 + MPLR17377 + MPLR17550 + MPLR17622. 1
MPLR17705 3 Added Rls 9 MPLR16000 p16000eA Template audit (LD 1) does not complete (hangs). Four asterisks should be entered to terminate the overlay manually. * 1
MPLR17813 1 Added Rls 9 MPLR16000 p16000eA Opt11c Database Archive from Overlay 143 fails. 1
MPLR16495 1 Added Rls 9 MPLR16000 p16000eA SCCS: CONTINUOUS ELAN004 messages lead to BUG7058 SWD WATCHDOG TIMER EXPIRY / INI* 1
MPLR18165 1 Added Mar 05 MPLR16000 p16000eA Merge : mplr17006 + mplr17323 1
MPLR18287 Added Rls A MPLR16000 p16000gA MERGE: MPLR10413 + MPLR16286 + MPLR17291 + MPLR17528 1
MPLR18168 1 Added Rls A MPLR16000 p16000gA MERGE: mplr16893 + mplr17922 1
MPLR18061 1 Added Rls A MPLR16000 p16000gA BUG7058 SWD watchdog / INI code 2000 (INI000 00002000) RELATED TO DNTREE* 1
MPLR17036 1 Added Rls A MPLR16000 p16000gA AUD033 on overlap receiving QSIG calls with IDC. * 1
MPLR16070 1 Added Rls 9 N/A N/A BERR705 from procedure DO_XALC_SETS 1
MPLR11061* 1* Under investigation. Resolves INI, but INI can still occur in rare cases. N/A N/A INI CODE 1D (INI000 0000001D) FROM REMO* 1
MPLR16483 1 Added Rls 8 Removed Rls A See MPLR16483 Notes N/A N/A MERGE : MPLR16103 + MPLR16432 *
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Old 03-02-2005, 08:43 PM   #17 (permalink)
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Our Option11 had the same ELAN errors at the 45 min. mark. This was pre-installation, so no users or volume issues on the server. It just sat there all on its lonesome, spitting out errors every 45 minutes.

Lots of patches were loaded, but the solution came when we went into the server that SCCS 4.2 was loaded on, and 1) make sure the server is NOT part of the customer's domain and 2) disable the Time Service in the server.

End of ELAN troubles
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