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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: reports, setting, threshold, value |
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 12-10-2004, 03:46 PM | #3 (permalink) | |||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  Gender:  Country:     | Airport Police Use Taser Gun On 78-Year-Old Quote:
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| 03-23-2005, 03:21 PM | #5 (permalink) | ||||||||
| Junior Member 
Location: Midwest Rep Power: 4 Gender:  Country: | This will depend on the type of report statistic you are looking at. If you are looking at an application report, then you want to look at the threshold class that is assigned to the application you are looking at. If you are looking at a skillset report, then you want to look at the threshold class that is assigned to the skillset you are looking at, etc... Does that make sense? | ||||||||
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