brogers

What application are you creating a ACD group? The one thing
you need to keep track of is what ACDs you have programed
and where you are routing them to. If a customer wants you to
foward a ACD to a outside number like a pager or cell phone,
because they can make calls on your dime.

imported_colin

start with a clean TN, don't change acd set programming,always out and rebuild.
Build the new set as you would any 2616:
useing LD23

Key 0 acd xxxx 0 xxxx (first number is acd queue you just built second number is agent id)
Key 1 nrd (not ready)
key 2 msb (make set busy)
Key 3 scr xxxx
key 4 scr xxxx
key 5 dwc xxxx (display calls waiting in queue if you want this)
Lpk should be 0
Lhk should be 4

ATeamCol

I created the group in LD 23 my next question would be how do I assign the ACD ID 3811 to the clean TN?


REQ prt
TYPE ACD
CUST 0
ACDN 3811
MWC YES
IMS NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 21
FRT 6
SRRT
NRRT 25
FROA YES
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 2
OVTH 1
TOFT 100
HPQ NO
OCN NO
OVDN 2071
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 20
RTPC NO
HOML YES
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

imported_colin

ok from memory

create a new user in LD 11 (digital)

then make key 0 like this for the first user

key 0 3811 0 1111 ( 1111 is the agent id) agent id must be 4 digits

second user like this

key 0 3811 0 1112 ( 1112 is the agent id )

3rd like this

key 0 3811 0 1113 ( 1113 is the agent id )

dont forget to add the keys like this on each set
Key 0 acd xxxx 0 xxxx (first number is acd queue you just built second number is agent id)

Key 1 nrd (not ready)
key 2 msb (make set busy)
Key 3 scr xxxx
key 4 scr xxxx
key 5 dwc xxxx (display calls waiting in queue if you want this)
Lpk should be 0
Lhk should be 4

you will need to point the DDI number to 3811

try that