Symposium 4.2 Scripting Help - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Spanton · 12-03-2004, 11:22 AM

Is there anyway to check if an agent is login to the skillset before queuing. Below you will find example of the script

EVENT HANDLER
EVENT CALL ON HOLD : GIVE MUSIC 54
END HANDLER

WHERE DNIS EQUALS
VALUE 0167: QUEUE TO SKILLSET HCS_01_TEST WITH PRIORITY 6
DEFAULT: QUEUE TO SKILLSET HCS_01_MISC
END WHERE

**Chas2002** · 12-03-2004, 12:12 PM

Spanton - You can use the Idle Agent command..

Something like:

IF (IDLE AGENT 2167) THEN
QUEUE TO AGENT 2167
ELSE
QUEUE TO SKILLSET skillset_B
END IF

Chas2002

Spanton · 12-03-2004, 01:48 PM

chas2002,
calls will be going to more that one agent.....any other commands

***rwhite*** · 12-03-2004, 02:40 PM

IF NOT OUT OF SERVICE General_gSKS THEN
QUEUE TO SKILLSET General_gSKS

should check for logged in agents; make sure to give it an 'or else' choice in case no one is logged in.

If you actually want to make sure someone is logged in & available to take the call when presented then you can use the idle agent test.

IF (IDLE AGENT COUNT Gen_Overflow2_gSKS) > 0 THEN
QUEUE TO SKILLSET Gen_Overflow2_gSKS

Obviously your skillset names will likely be different and your mileage may vary.

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