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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: conflict, report |
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 12-06-2004, 05:49 AM | #11 (permalink) | ||||||||
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| I get this often, I think it's when a call comes in to the application (which answers the call, but the caller does not know this, ie music on hold etc) at this point the caller hangs up before the call is passed to the skillset. I wouls check to see if there are any calls which have been abandoned that tally up with your totals | ||||||||
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