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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: acd, pkg |

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| | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 5 ![]() | I'm attempting to determine if ACD-A is suitable to deploy by testing it in a simulation. Here is the queue and set programming. TYPE ACD CUST 0 ACDN 5019 MWC NO MAXP 1 RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW 8888 FNCF NO RTQT 0 TN 004 0 10 13 TYPE 3902 CDEN 8D CTYP XDLC CUST 0 FDN 8888 TGAR 1 NCOS 5 RNPG 0 SSU LNRS 16 CLS CTD FBD WTA LPR PUA MTD FNA HTD TDD HFA GRLD MWA RMMD SMWD AAD XHD IRA NID OLA VCE DRG1 POD SLKD CCSD SWD LNA CNDA CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD MCTD CLBD AUTU GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD CFHD FICD NAID BUZZ AHD DDGA NAMA USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN CPND_LANG ENG RCO 0 HUNT LPK 0 SPID NONE AACS NO DNDR 0 KEY 00 ACD 5019 0 6186 AGN 01 NRD 02 MSB 03 SCC 0216 04 TRN 05 MWK 8888 DATE 19 NOV 2004 If the set is on MSB it goes to voicemail. If on NRD or a second call comes in it rings no answer. Is that a limitation of ACD-A? | ||||||||
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| | #2 (permalink) | ||||||||
| Junior Member
Location: Canada Rep Power: 6 ![]() | Sounds like it's working like ACD. When all sets in the queue are NRD or on a call then calls queue until an agent is available. You don't have a FRRT to give a recorded announcement so the system defaults to give ringback. Steamer | ||||||||
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| | #3 (permalink) | ||||||||
| Admin
Location: Gulf Coast Rep Power: 5 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | It's working correctly. Not Ready allows the agent to perform tasks while suspending calls being presented to the set. Incoming calls are still stacked in queue and the caller will receive ringing or a RAN (if programmed).. Chas2002 | ||||||||
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