Agent Telephones not aquiring in Symposium - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

11-15-2004, 07:58 AM

Anyone have any ideas? I have 2 agent phones that won't aquire in Symposium. I have checked on the Meridian and both telephones exist on the switch... I have also checked that the TN number on the symposium matches on the Meridian. Any suggestions? Thanks

webjim · 11-15-2004, 08:24 AM

I know it's a little simplistic, but it's easy to do and to overlook. Is your phoneset built with dashes (4-0-7-7) for example. If the dashes are missing, it won't acquire.

Jim

11-15-2004, 09:58 AM

I wish it was that simple really. No that is definitely not the problem, but thanks anyway.

MikeyT · 11-16-2004, 07:33 PM

Is it just those two TN's? Have you outed and rebuilt the sets on the switch then tried reacquiring? Have you tried different TN's? What about trying to program a new phone and acquiring it? Have you reached your Agent position (phoneset) Parameter limitations?

**Chas2002** · 11-16-2004, 08:19 PM

First - I'd suggest Mikey's recommendations and webs approach is right on the money - simple things first.

Second - and I'm not sure on this one - but I think you need the M2216ACD Type II set (I saw that somewhere but just checked the Nortel site and couldn't find anything). For grins - Do an IDU and verify your unacquired set as compared to a set that does acquire.

Third - As a test - place a known good set on that TN and attempt to acquire..

Chas2002

***John_In_Dakota*** · 11-16-2004, 10:50 PM

This may sound silly but are you sure they are built as an ACD set in your switch? Is key 00 an ACD key?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Blaster Worm and SCCS 4.0	KLocke	Meridian Systems	2	08-20-2003 04:40 PM
Missing agent name on SCCS report	FONEMAN	Meridian Systems	5	05-17-2003 10:08 AM
Nortel Symposium?	Jamesestes	Meridian Systems	6	05-13-2003 10:52 PM
Symposium Express vs Symposium	chrisme	Meridian Systems	4	01-17-2003 04:20 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)