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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old November 4th, 2004   #1 (permalink)
waxyfoot
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Here is a tricky one I have an desktop login on our Symposium and I cannot delete it. I get the following error when trying to delete "Failed to delete desktop. Security Server Error. Please, contact your administrator"

Even when we have re-booted the server it still comes up with the error. Anyone have any ideas?
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Old November 4th, 2004   #2 (permalink)
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I have had this before, I'm surmising you have moved any agents from this login and removed any skill sets.
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Old November 4th, 2004   #3 (permalink)
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This supervisor login has a "desktop" configuration so invariably does not have skillsets or agents assigned to it.
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Old November 4th, 2004   #4 (permalink)
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I've had issues like this and it always turns out to be a reference to that agent or supervisor in a script or user properties.

Try running a Config - Agent Supervisor Assignments report and see if there's a reference...

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Old November 4th, 2004   #5 (permalink)
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Integrating a 3rd-party automated attendant with ACD
This happened to me recently. You need to check to see if the desktop user has any jobs in the Scheduler. Remove the scheduled job and then you should be able to remove the desktop user.
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Old November 5th, 2004   #6 (permalink)
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KristiK..... You are a star!!! Thats exactly what it was. Thanks to everyone for your input.
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