MSB on all new phones - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

phoney1 · 10-28-2004, 01:54 PM

Hi, all!

More weirdness!

Whenever I add or cpy a phone it wakes up in 'Set Busy' Usually, I just press the 'MSB' button and all is good. This morning I cpyed a phone and it woke up with "Set Busy Activated" on the display. But, the kicker is....there is no MSB button! What do I do? I've disu/enlu-ed, banged the phone on the desk, etc.! Is there some CLS that has MSB as the default? TIA

Here's the TNB for it--
DES ACD4
TN 035 0 00 07
TYPE 2008
CDEN 8D
CUST 0
FDN 4770
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 8
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
EFD 4770
HUNT 4770
EHT 4770
LHK 1
LPK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 5129 0 MARP
01 SCR 5229 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCC 0026
03 TRN
04 MCR 3055 0
CPND
NAME FINANCE
XPLN 27
DISPLAY_FMT FIRST,LAST
05 CFW 4 4770
06 MWK 4770
07
DATE 27 OCT 2004

NACT

telecom116 · 10-28-2004, 02:03 PM

Are these ACD TNs that you are copying? If so, you're playing with fire.

Copying ACD set TNs may or will corrupt your database.

phoney1 · 10-28-2004, 02:16 PM

I know the description says ACD, but it isn't an agent or supv or anything. Is there anything else that makes it an ACD phone (like a CLS setting)?

Thanks!

Pirates_Ghost · 10-28-2004, 02:32 PM

Is that MCR key part of an ACD group somewhere? Long hot, admitedly, but could be looking to the 3500 ext. (as part of an ACD group) and thinking this phone is an agent.

Also too...are you CERTAIN you didn't copy an agent phone to create this one?

westie · 10-28-2004, 03:02 PM

From my experience I have found that when you use the Copy Command with ACD sets with multi add on modules, strange things happen. I always found it a little safer to build new ACD sets from scratch to prvent weird stuff. You might try copying a standard set and then changeing it to an ACD set. Nortel has some weird habits that Nortel will neither confirm of deny.

Nortellian · 10-28-2004, 03:06 PM

assuming you have everything wired correctly. add a msb key deactivate the make set busy setting than delete the key. Just a guess

10-29-2004, 09:35 AM

Out the set and rebuild it. NEVER copy or move an ACD set.

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