sillejo

verify what extension unity sees for that call vs a normal call. use Unity Tools: Call Viewer and Port Monitor to see whic digits are passed to unity. then try to manipulate digits on call in cme,

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Deus ex machina

mikelo

but we're not using cme, we use ccm + unity and cue with voice gateway for branch office. the configure is as below.
in ccm, cti rp=2296 which connect to branch cue with aa application. when caller enter branch extension, that extension rings and no answer divert unity. we open call view in unity and find rediect number is 2296, not that extension.

sillejo

If the caller dials 2296 then that is what Unity will get from CallManager. The re-direct into the CUE AA is not a call transfer as CallManager still needs to handle the connection. So CUE is ringing the extension but CM is still controlling the call between the gateway and the CUE AA. In other words the AA should target a CTI_RP in CM that then forwards the call to the phone. Now the Phone is the Called party, not CUE.

Dial 2296---CallManager RP answers and sends call to AA--AA Answers and user inputs digits---CUE makes a call to phone (this is a seperate call leg from the original)--Phone RNA to Unity---CUE delivers call to Unity but called number is still 2296.

try
Dial 2296--CallManager RP answers and sends call to AA--AA Answers and user inputs digits--CUE makes call to CTI_RP using an internal extension that represents phone---CTI_RP has a CSS that can only see the phones, dials actual phone extension using CFwdAll, masks calling number as phones extenion--Phone RNA to Unity---CUE Hands call to RP, RP hands call to Unity.

I think this will give you the ability to manipulate the digits. You can also use a Translation Pattern instead of the CTI_RP. This may give you more flexibility and less CPU cycles.

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Deus ex machina

mikelo

i would like to confirm the configure to see whether my understanding is correct or not.

rp2296 - route to cue AA
AA get digits - 3333
AA call redirect to rp3333
x3333 - IP phone extension with X_PT and X_CSS (X partition and X CSS)
rp3333 - cti_rp with Y_PT (Y partition)
program rp3333 with CFwdAll to x3333 with X_CSS

mikelo

We finally fix the problem. It is simply delete the cue script and re-write again start. There is no need to create a dummy cti_rp. Thanks for help.