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 05-23-2008, 06:21 AM | #1 (permalink) |
| Junior Member | Afterhours access/bypass nightswitch Is it possible to setup somewhere in my BP50 the following: I have 17 clients that have special 24/7 SLA plans and upon calling a number they get a message once day/night is activated stating that office is closed. What I want to do is give htem the chance to enter an access PIN to bypass the Nightswitch and ring a specifc "24/7 helpdesk extension" Upon calling, I would need a specific message setup stating "Press 1 if you have a support agreement or press 2 if you do not have a support agreement" Press 1 - System asks for pin -> Successful PIN -> Call is sent through to extension 8281. Press 2- Standard office closed message plays and call is ended. |
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| 05-24-2008, 08:16 AM | #2 (permalink) |
| Junior Member | Assuming you have a BP release supporting virtual extensions, you could create virtual extensions, ( or use unused dig/analog xtns) having say, 4 digit numbers which are equivalent to PIN numbers. These virtual xtns would have an active diversion address or follow me to the Help Desk. When user presses "1 for support agreement", call is passed to another Auto Attendant, which is set to accept an xtn number. User keys in "PIN" and if valid xtn number keyed, call passes to Helpdesk. If invalid "PIN", AA goes to error position, being "Office closed" message. John |
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