DRT and CFNA - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

voicedude · 10-14-2004, 03:54 PM

I apologize in advance for this lengthy post .

I have a MICS 6.1 system with Call Pilot 150. It uses no CFNA at the moment, for a reason, which caused many posts to be created months ago.
The user wanted only lines 1-4 of 6 lines to be answered.Lines 5 and 6 were not to be answered (whether night service was on or off). The ONLY way this worked was to cancel all CFNA on the extensions, and use DRT to forward lines to the CP150. With CFNA on, it conflicted with DRT. Lines 5&6 would always be answered , regardless of how the CP150 lines were configured answer= yes or no. They were all answered. Also, with CFNA rings set lower than DRT it would transfer to a personal mailbox instead of AA (this is a known factor).
I cancelled all CFNA, and used only DRT, and everything worked perfectly. Lines 1-4 answered, 5-6 not answered. (whew!)

This was 6 months ago. The user is now complaining that transferred internal calls are not rolling to the person's mbx. I advised to not release the transferred call until checking if someone was available, and then tranferring call to VM with F986.

More- I have found additional caveats, such as the CFNA rings being higher than DRT. CFNA rings must also be set higher than the VM rings to work correctly. Also, if a set is in hunt group (no H groups now), it overrides CFNA, and hunt group call rings until hunt time expires. And- CFNA does not affect non-ringing lines (most all sets ring).

Any ideas on how to make transferred internal calls roll to VM after 3-5 rings, without creating problems or conflicts?

Shooter · 10-15-2004, 10:49 AM

A couple of questions.

Do all lines ring on all of the telephones?
What is the prime set of the lines/telesets?
What extension is set as the Control set?
Have you tried using ringing services?

voicedude · 10-16-2004, 03:28 AM

All the lines do not ring on all of the telephones. There are 3 out of 21 that do not ring.

Prime set is set to DN 252 (voicemail port)

DN 222 is the control set for all lines and for DN 252

Ringing group 001 includes 222 and 252 (voicemail)

Everything works perfect. When a call is transferred, the call goes back to the transferer if noone is available, and the transferer asks if they want the person's VM. IF so, they press F986. Well, the customer wants automatic call forward to voicemail. CF was removed due to conflict with CFNA (conflict occurred whether CFNA rings was lower or higher than DRT rings).

Nascartim · 10-18-2004, 11:09 AM

Quote:

Originally Posted by voicedude

I apologize in advance for this lengthy post .

I have a MICS 6.1 system with Call Pilot 150. It uses no CFNA at the moment, for a reason, which caused many posts to be created months ago.
The user wanted only lines 1-4 of 6 lines to be answered.Lines 5 and 6 were not to be answered (whether night service was on or off). The ONLY way this worked was to cancel all CFNA on the extensions, and use DRT to forward lines to the CP150. With CFNA on, it conflicted with DRT. Lines 5&6 would always be answered , regardless of how the CP150 lines were configured answer= yes or no. They were all answered. Also, with CFNA rings set lower than DRT it would transfer to a personal mailbox instead of AA (this is a known factor).
I cancelled all CFNA, and used only DRT, and everything worked perfectly. Lines 1-4 answered, 5-6 not answered. (whew!)

This was 6 months ago. The user is now complaining that transferred internal calls are not rolling to the person's mbx. I advised to not release the transferred call until checking if someone was available, and then tranferring call to VM with F986.

More- I have found additional caveats, such as the CFNA rings being higher than DRT. CFNA rings must also be set higher than the VM rings to work correctly. Also, if a set is in hunt group (no H groups now), it overrides CFNA, and hunt group call rings until hunt time expires. And- CFNA does not affect non-ringing lines (most all sets ring).

Any ideas on how to make transferred internal calls roll to VM after 3-5 rings, without creating problems or conflicts?

i must say, your situation is strange. because if you have the lines 5&6 set to "n" for the auto atdt then they should not be ringing, no if's and's or but's about it. but fortunately you have found away around it, strange as that seems. but, that way has caused you to not be able to use CFNA to Vm, which you are finding out now that you really do need this feature to work. i suggest you get to the real root of the problem and find out why lines 5 & 6 are answering when the auto atdt is turned off on those lines. for the way it is now, it looks like you are going to have to choose one or the other. i personally have not seen this situation before. good luck

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