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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 09-18-2004, 08:41 AM   #1 (permalink)
hmursal152
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I have two M11c 25.40B in different bldg. One of them is running with a good condition (100% is ok). but the other one is running but not good as well as the previous. I made a backup from the good one and then restored the other one. Restore is done but I got BKP011. What it does mean and how can I load a backup from one to another?
I don't know what to do. My aim is to make both M11c in same configuration.
Thanks.
Hassan
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Old 09-18-2004, 09:22 AM   #2 (permalink)
Chas2002
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Country:
RE:

H - That's an expected error when backing up a system with another systems ID...

Here is the Official backup procedure from the NTP..

How to restore or update the configuration database on an
operating Option 11
This procedure describes how to transfer the configuration database from a
computer disk to an operating Option 11.

Quote:
Restoring or updating database (system operating)

1 Access the Option 11 and log in.

2 Option 11C system
Type LD 143 and press the <CR> key.
Wait for overlay program 143 to load.
Note: With Option 11C, the database can also be restored or updated
using the Software Installation Program. For details, refer to the
Software Installation Program Guide provided with the Option 11C.
Pre-Option 11C systems (Option 11 or 11E)
Type LD 43 and press the <CR> key.
Wait for overlay program 43 to load.

3 Type XRT and press the <CR> key to begin the configuration
database restore procedure.
The Option 11 prepares to receive the configuration database file from
the computer and restores it onto the System Core Flash ROM.
The Option 11 responds with WAIT - - 2 MINUTES followed by R>.
Example:
.XRT
WAIT - - 2 MINUTES
R>

CAUTION: The Flash ROM is erased at the start of this step. If a
problem occurs during the restore procedure, DO NOT leave the
Option 11 in this state. Repeat the restore procedure. If problems are
still encountered, type the command EDD in LD 43 to data dump the
current data from the Option 11 memory (RAM) to the Flash ROM.

4 With the communications software on the computer, send the
backed-up data file using XModem CRC protocol to the Option 11.
Refer to the manual supplied with the communications software
package for information about sending files.
The Option 11 displays the character C every 3 seconds until the file
is sent. The file must be sent before the character C is displayed 20
times (approximately 1 minute) to avoid an Option 11 system time-out.
The data is copied from the computer to the System Core Flash ROM.
The Option 11 site ID contained on the software cartridge on the
System Core card is checked against the ID contained in the
configuration database record being sent. If the IDs do not match, the
data will still be restored and the Option 11 will operate but the
following message will appear.
BKP011
Indicates that the Site ID in the customer data being restored does not
match that of the Option 11 data stored on the System Core card.
Note: The procedure completes normally. This message is only a
warning.
Corrective Action
If using this feature as an install tool, this message is normal and does
not indicate an error condition. The site ID will be automatically
corrected on the next data dump (EDD) and backup.
Check the customer data file to ensure it is the correct one. You may
inadvertently be restoring the wrong date file to the Option 11. If the
data file is the correct one, contact Northern Telecom technical
support.

When the file is successfully restored on the Flash ROM, the Option 11

CAUTION
The System Core Flash ROM on the System Core card is erased at the
first stage of this step. If a time-out or other problem occurs during the
restore procedure, DO NOT leave the Option 11 in this state. Repeat
the restore procedure. If problems are still encountered, type the
command EDD in LD 43 to data dump the current data from the
Option 11 memory (RAM) to the System Core card Flash ROM.
responds with OK.
If the file restore fails, the Option 11 responds with one of the following:
BKP004
Indicates a failure to erase the System Core Flash ROM.
Corrective Action
 Repeat the Restore procedure.
 If it fails again, a faulty Flash ROM is the probable cause. Replace
the System Core card or the S/W cartridge as appropriate.
Note: Option 11C systems are not equipped with S/W cartridges.
BKP003
Indicates that the Flash ROM in use contains invalid data and the
procedure failed.
Corrective Action
 Check the customer data file being transmitted to ensure that it is
the correct one.
 Repeat the Restore procedure using the XRT command. If it still
fails, then a corrupted customer data file is a probability.
BKP008
Indicates that a transmission error occurred. The procedure may have
timed-out or there was a problem on the telephone line such as
excessive noise.
Corrective Action
 Repeat the procedure.

5 Type XVR and press the <CR> key. Wait for the Option 11 to respond
with the R> prompt.
The XVR command is used to verify the data file sent to the Option 11
by comparing it with the one in the computer.

6 With the communications software on the computer, send the
backed-up data file using XModem CRC protocol to the Option 11 for
a comparison.
Refer to the manual supplied with the communications software
package provided for the computer for information about sending files.
The Option 11 displays the character C every 3 seconds until the file
is sent. The file must be sent before the character C is displayed 20
times (approximately 1 minute) to avoid an Option 11 system time-out.
The following is an example of what may be displayed on the screen:
.XVR
R>
CCCCCCCCCC
When the file is successfully verified, the Option 11 responds with OK.
If the file verification fails, the Option 11 responds with one of the
following:
BKP002
Indicates a mismatch in the data file.
Corrective Action
 Compare the file again with the XVR command.
 If the verification fails again, repeat the backup or restore process,
and then re-verify using the XVR command.
 Check your communications package parameters. Make sure that
the parameters such as Mode (should be set to BINARY) or
Protocol (should be set to XModem) are correctly set. Another
possible cause is that the communications package is stripping
characters.
BKP003
Indicates that the Flash ROM in use contains invalid data and the
procedure failed.
Corrective Action
 Do an EDD to update the flash ROM in use.
 Repeat the Verify procedure using the XVR command.

BKP008
Indicates that a transmission error occurred.
The procedure may have timed out or there was a problem on the
telephone line such as excessive noise.
Corrective Action
 Repeat the procedure.

7 This step does not apply to Option 11C systems. If this is an
Option 11C, go to Step 8.
If this is a pre-Option 11C system (Option 11 or 11E),
type UPS and press the <CR> key
The UPS command copies the existing configuration database from
RAM to the cartridge Flash ROM on the software cartridge only. The
purpose of the UPS command is to instruct the Option 11 to mark the
cartridge Flash ROM not to load at the next system reload
(SYSLOAD), but to load the restored configuration database from the
System Core Flash ROM.

8 Type XSL and press the <CR> key.
This prepares the Option 11 to perform a SYSLOAD. The Option 11
responds with CONFIRM? (Y/N).

9 Type N if you do not wish to continue: or Y if you wish to continue: and
press the <CR> key.
If you typed Y the Option 11 responds with PSWD?.

10 Type the Option 11 reload confirmation password and press the <CR>
key.
Wait for the SYSLOAD to complete. The Option 11 responds with
various SYSLOAD related messages and DONE when it is completed.
Example:
.XSL
CONFIRM? (Y/N): Y
PSWD?:
Note: The password is not displayed when it is entered. HWR007 is
displayed after the correct password is entered.
SYS000 0400 0003 0800 00
DATA FROM SYSTEM CORE EDD/UPS
DONE

11 Log in to the Option 11.
Type LD 2 to load overlay program 2.
LD 2 allows the time and date to be reset in the Option 11.
The option 11 responds with TFC000 and a period (.)
Example:
TFC000.

12 Type STAD (day) (month) (year) (hour) (minute) (second).
This corrects the time and date in the Option 11.
Example:
.STAD 08 07 1992 15 51 30
Type TTAD to check the time and date. The Option 11 responds with
the updated time and date.
Example:
.TTAD WED 08 07 1992 15 51 32

13 Type four asterisks **** to exit overlay program 2. Type LD 43 to load
overlay program 43.
Type EDD NBK and press <CR>.
Wait for the data dump to complete.
Option 11C
The configuration database in memory (RAM) is copied to the Primary
Flash ROM and to the Backup Flash ROM.
Pre-Option 11C (Option 11 and 11E)
The configuration database in memory (RAM) is copied to the
cartridge Flash ROM on the software cartridge.

14 The configuration database restore procedure is completed.
Type four asterisks **** to exit overlay program 43. Log out of the
Option 11 by typing LOGO.

覧覧覧覧覧 End of Procedure 覧覧覧覧覧
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