Calls not forwarding to routes - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

keith66 · 09-14-2004, 07:38 AM

MICS 6.0 w CP150. I originally set up the extensions for CFWD NA to a destinatiion code routing to the agents cell phones. This is a large realestate company where the agents are seldom at their desks. The calls were routing properly. What has happened now is the calls are ringing the extension then forwarding to the destination code, after the extension has rang four times and forwards out, the calls seem to be ringing open, they are not going to the agents cell phone, they stop ringing at the set yet continue to ring somewhere. This only happens on an incoming call only transferred to the DN. When you call the extension directly the routing works properly. The lines in the outgoing line pool are all good. Kind of stumped here.

09-15-2004, 02:36 AM

What kind of trunks do you have on this system? Is there a set that has all the line appearances that are on the Norstar which you can monitor the outdialing activity? I would try to trace the call this way first to see if the calls are actually going out. We did once have this kind of trouble one and it was related to ISDN BRI trunks on the Norstar. And it only happened on transferred calls too! The trouble was later isolated to the Telco Central Office programming not recognizing a d-channel message and they added a parameter to their software. In this case, I would see if the Call Pilot or Norstar is even trying to send the call out by monitoring the trunk. When the trunk lights up on you test phone, press the active button and it should tell you who's on it. This might give you a clue where the problem might be.

keith66 · 09-15-2004, 04:44 PM

Now I'm really bumming. The lines are pots lines put into a poolgroup. The phones have access to the pool group. I removed all restrictions on the lines and telephones. I verified dial tone on the lines. Called the extension directly and it followed the route properly. Called into the main line, answered at the receptionist set F70 to telephone, it just rang continously, did not grab a line from the pool group. I did have all the lines appearing on a set and nothing showed up on a transferred call. DRT set to 12. This was working properly, reset the system still no go. In a quandry and the customer is getting frustrated. Help!! Thanks!!!

09-16-2004, 03:03 AM

On the capabilities programming for the set, in the allow redirect part, set it to yes. Change that parameter for all the sets with the fowarding to cell phone feature. Try that and see if it works now.

HT

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