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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 08-23-2004, 10:34 AM   #1 (permalink)
acewarlock
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I have a BCM that you can Call park an internal call and retrive it, but if I park an external call, the call can not be retrived until after the recall timer and then it goes back to the person theat parked it.
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Old 08-23-2004, 10:49 AM   #2 (permalink)
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Option 11c Capacity
Have you checked to see if the external trunk that the call is originating on has answer supervision? It is required. Just an idea.
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Old 08-23-2004, 11:52 AM   #3 (permalink)
Ramjet
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Ace, is this a new install, or did this just start happening out of the blue?
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Old 08-23-2004, 02:59 PM   #4 (permalink)
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make sure you have a digit entered for Park Prefix under System Programming - Access Codes.
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Old 08-23-2004, 04:50 PM   #5 (permalink)
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This is a new install

Trunks are PRI

1 is the Park Prefix

This was installed by another person and he just left the site and I got the call that they can't pickup the callpark on external calls except the recpt.
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Old 08-24-2004, 04:36 PM   #6 (permalink)
Ramjet
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Is the operator station set for redirect allowed, how about the other sets?
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