CFNA calls going to AA - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

keith66 · 08-12-2004, 08:54 PM

MICS 4.1 with NAM 4.0, everything was working just fine, now when a call is transferred to an extension with cfna 4 rings to vm it goes to the AA. DRT is set for 6, transfer callback is set for 6. VM does not appear to be busy, 4 Port. Anyways, when the call is transferred it takes 6 rings to do anything then sometimes it goes to the indvicdual vm but most of the time it goes to AA greeting or back to the attendant. I am at a loss. I also tried resetting the system, no luck. Like I said everything has been working fine for the last two weeks since the PRI cutover. Any ideas. Thanks, Keith

***Ramjet*** · 08-13-2004, 08:57 AM

I didn't think 4.1 played well with pri. Isn't minimum level 5.0 for pri?

phonegurl · 08-13-2004, 09:51 AM

inbound calls are going to AA or internal transferred calls?

i'm checking my compatibility chart as soon as i can find it....

phonegurl · 08-13-2004, 10:04 AM

yes, 4.1 MICS with 4.0 NAM are compatible...

make sure that since you have the FNA set to 6 rings on the phones that you also have the AA set to pick up after 6 rings...it sounds to me that your lines are set to be answered at 4 rings instead of 6.

keith66 · 08-16-2004, 07:29 AM

This only happens on transferred calls, AA set to 8 rings, CFWD NA on sets set to 4 rings, drt set to 6 rings, transfer callback set to 6 rings.

keith66 · 08-17-2004, 09:17 AM

Just left the site, removed DRT, transfer callback set to 6 rings, stations are set to call forward no answer to 4 rings. When you call the extension directly it does go to individual voicemail, however incoming calls that are transferred to the same extension go to the AA after the 4 rings. i also checked in vm programming that voicemail is set to yes. I would replace something if I knew what the heck to replace. I also reset the entire system MICS and VM, still no luck. HELP ME PLEASE!!

FUCINA · 08-17-2004, 04:17 PM

Have you checked to make sure the redirect Dn is set to NO in the voicemail manager?

HCJes · 08-18-2004, 01:13 AM

Quote:

Originally Posted by FUCINA

Have you checked to make sure the redirect Dn is set to NO in the voicemail manager?

This was my thought.

keith66 · 08-18-2004, 07:12 AM

have not checked that, definetly will this mornining.
Thanks!!

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