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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: hold, music |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: hold, music |
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 08-06-2004, 12:40 PM | #1 (permalink) | ||||||||
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| To all, I have a compact ICS 6.1 w/ call pilot 100, I have set up a hunt group and have all lines being answered by the call pilot attendant then transferred to my hunt group, my problem is when call is in queue for the hunt group the caller just gets a ring, ring, ring until a DN in the hunt group becomes available, I would like the caller to hear BM playing when in queue? Is this possible, please help, this is driving me nuts Thanks Foghorn | ||||||||
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| 08-07-2004, 12:00 PM | #3 (permalink) | ||||||||
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| Profile 2 Thanks for your reply, I will have to get that enabled, does anyone know of a place I can purchase Call Center from? and when this is installed the CP attendant can put a call on hold with BM playing while call is waiting for a Hunt Group DN to become available? | ||||||||
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