PRI on mICS 6.0 - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

payodie · 01-15-2003, 11:32 PM

Have a situation with PRI on a mICS 6.0 w/ a NAM4. When calls are placed to
DID's that FNA to voicemail I get a recording telling me to enter the
extension number of the person I wish to leave a message for. If I enter the
ext number it just repeats the message.

Programmnig is as follows:

ext = 6701
did = xxx-xxx-6701
line 200 rec'd digits = 6701
line 200 A&R on ext 6701
voicemail box = 6701
voicemail DN = 6474
FNA = 6474 4 rings
FOB = 6474

we are thinking there might be a problem with the digits from the provider,
if they were sending say 10 digits is the system smart enough to use the
last four to route the call to the appropriate line, but not smart enough
when forwarding to voicemail? Any ideas would be great.

marvo · 01-16-2003, 12:42 AM

Do other calls, intercom and/or non-PRI calls process to v-mail properly?

westcoaster · 01-16-2003, 01:22 AM

I think you may be dealing with a compatabilaty issue. If I remember correctly they came out with a 4.04h as part of the beta trials. I think nam 4.1 is what is compatable with the mics 6.0 Please post the exact software on your nam. feature 983, (login) then press 9 on the keypad.

payodie · 01-16-2003, 01:34 AM

customer says it did work after the install but shortly thereafter started to complain about it on second DID calls. After looking into it I noted it is happening on all 25 DIDs first and second call (ie already on the line).

I'm fairly sure the software version is 4.0.04c. I can check in the morning, West Coast time.

***Ramjet*** · 01-16-2003, 09:08 AM

Yes, 6.0 req nam 4.1!!!!!

gtyoder · 01-16-2003, 09:16 AM

i just put one in last week....mics or cics 6.0...MUST have NAM 4.1....

PP · 01-17-2003, 05:15 PM

I HAVE NEVER SEEN A NORSTAR THAT GIVES THAT RECORDING, ALL THE ONES THAT I 'VE SEEN GO TO THE GENERAL DELIVERY MAILBOX IF THE EXTENSION IS NOT IN IT

payodie · 01-19-2003, 12:15 PM

Turns out it was a software issue. We upgraded the KSU to 6.0 for a call pilot 150. Unfortunately the Call Pilot was an Out of Box Failure, so we went back to the NAM. It seems the NAM would have to have been upgraded to 4.1 software. It has to do with how the mICS transfers digit info to the NAM. The tone setup must be slightly different. Even if you entered the correct digits at the prompt it would not go to the right mailbox. The only way to get in was through the company directory. We put in a temp Call Pilot 100 and all is now OK.

Thanks to ALL

[Edited on 19/1/2003 by payodie]

rodeddie · 06-10-2003, 08:23 PM

Guys, not sure if you fxed the problem but the fix is a patch for the nam.

flyfisher · 06-11-2003, 08:28 PM

Is this a different issue than the 5.0 compatibility issue? With that you just had to log into the NAM and change one parameter from n to y. I think it was a transfer setting.

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